Refund Policy
At SeraLuxe, we have a 10-day return policy, which means you have 14 days after receiving your item to request a return. All returns will incur a 10% restocking fee, and please note that we do not cover the cost of return shipping.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us.
If your return is accepted, we’ll send you our address to ship with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
• Perishable goods (e.g., food, flowers, or plants)
• Custom products (special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on sale items or gift cards.
If you have questions about your specific item, please get in touch before requesting a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with all returns, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — along with the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
